Rachel's MacBook has been sick for a while. At 2.5 years old it is well into Laptop Middle Age. Its problem mostly manifested itself in the form as spontaneous reboots, with the occasional complete lockup thrown in for variety.
Last week it gave up the ghost and completely refused to boot at all. We sent it to Apple for fixing. Fortunately, this is the first laptop we bought under my new Laptop Exception to the Extended Warranties Are For Fools rule, so there was no charge, but it came back and lasted about four hours before reverting to its catatonic state.
So here we go on try number two. Half an hour on the phone got me a new mail in repair order. The tech I spoke with seemed genuinely apologetic that they hadn't fixed it the first time. We'll see if they do better on the second try.
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