This is my Macbook Pro, seen from the back. See all the cables connecting the LCD to the rest of the machine? Yeah. Those aren't supposed to be out in the open like that.
I spent 90 minutes (!) on the phone with Apple this morning reporting this and a couple minor issues to Apple. You'd think "My machine is falling apart" would elicit a quick response of, "Okay, send it in and we'll fix it." But no. We had to jump through all sorts of hoops first.
I think this guy was new, because when I've had to send Rachel's first-generation Macbook in for much smaller problems it was a piece of cake.
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